Store Policies

Returns & Exchanges

At Velvet Syndicate, we stand behind the quality of our footwear. If you are not completely satisfied with your purchase, we offer a 7-day return and exchange policy from the date of delivery.

• Items must be returned in their original, unworn, and unwashed condition with all original tags and packaging intact.
• Exchanges are subject to inventory availability. If your desired size or color is unavailable, a refund or store credit will be issued.
• Any items showing signs of wear, damage, or alteration will not be accepted and will be sent back to the customer.

Shipping & Delivery

We offer complimentary standard shipping on all orders. Please allow 1-2 business days for order processing before your items are dispatched.

• Standard delivery typically takes 7-8 business days.
• You will receive a tracking link via email once your order has shipped.
• We are not responsible for delays caused by courier services or customs clearance.

Privacy Policy

Your privacy is of the utmost importance to us. Velvet Syndicate collects personal information (such as your name, address, and email) solely to process your orders and improve your shopping experience.

• We do not sell, rent, or share your personal data with third parties for marketing purposes.
• Your payment information is securely processed; we do not store your credit card details on our servers.
• We use cookies to personalize your browsing experience and analyze site traffic.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our support team within 48 hours of delivery. Include your order number and clear photos of the issue. We will arrange a replacement or full refund at no additional cost to you.